By registering on our website, you agree to the following terms and conditions.
This Terms of Service is governed by and interpreted in accordance with the laws of Japan, without regard to its conflict of laws principles. All disputes arising from the interpretation or execution of this agreement shall be subject to the exclusive jurisdiction of the High Court of Justice in Saitama Prefecture.
1. Confidentiality of Personal Information
Your personal information is strictly confidential. We do not sell or rent your information to third parties.
2. Payment and Shipping Policy
We do not accept cash-on-delivery or collect-on-delivery services. Any packages sent using these methods will be returned to the sender.
Please be aware that certain items may not be obtainable for various reasons. Once your payment has been confirmed, we will place the order. It may take approximately 1-2 weeks for the item to arrive at our address, but it may take longer depending on the store and item availability. While we cannot accept requests for specific delivery deadlines, we will make every effort to expedite the process.
3. Item Inspection and Responsibility
Upon arrival of the item, we will inspect the external packaging for damage or defects. We will not open the package unless specifically requested by you. We do not take responsibility for incorrect or defective items received from the seller.
4. Shipping Fees and Estimates
Shipping fees are calculated based on the actual weight and size of the package, which may differ from the original estimate.
5. Storage Fees and Item Disposal
If the item is not shipped within two weeks of its arrival, storage fees will be incurred. The storage fee will vary depending on the size of the item. Additionally, if we do not receive any communication from you within three months of the item's arrival, we reserve the right to dispose of the item.
6. Prohibited Items
We do not accept orders for items subject to import restrictions or illegal items (such as weapons, rice, chemicals, fruits, animal furs, films, or any other items restricted under the Washington Convention).
7. Cancellations and Refunds
Once payment has been made, we do not accept cancellations. Additionally, if the item cannot be purchased due to store circumstances (e.g., out of stock), we do not take responsibility. In such cases, you will be responsible for 50% of the service fee and any remittance charges for the refund.
8. Shipping Issues
If the item has not arrived by the expected delivery date, please notify us by email. If we do not hear from you, we will assume the item has been delivered successfully.
If the item is shipped directly from the store to you, we will not insure the shipment unless specifically requested. When items are shipped directly from the store, issues such as incorrect items, wrong colors, or poor customer service may occur. We will do our best to avoid these problems, but we cannot guarantee they will be prevented. To minimize such risks, we recommend having the item delivered to our warehouse in Japan for inspection before forwarding it to you.
9. Delivery Restrictions
Our carrier does not deliver to the following locations: Parcel Lockers, Airports, Hospitals, and Prisons.
10. Account Suspension and Termination
TSAgency Inc. reserves the right to suspend or terminate your account if you are found in violation of these Terms of Service.
11. Changes to the Terms of Service
TSAgency Inc. reserves the right to modify these Terms of Service at any time without prior notice. Continued use of the Proxy Shopping Japan website (japan-proxy.com) after any changes or modifications will constitute your acceptance of the updated terms.